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General
    
  • How do I record assessment hours for my students in Northstar?
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  • Why can't I see all the fields and buttons on my forms?
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  • Do all the fields on all the forms have to be completed?
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  • How do I reset my password?
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  • How do I access the form information?
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  • What is the Warning Message all about?
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  • We have some "old" computers with windows 98 on them, will these work for login stations?
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  • Is there any way to back up the information I am putting into Northstar in case of a problem?

    • Student Services
        
  • How do I enter forms for time changes, dropping classes and leave of absence?
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  • On the Batch Admissions form what does the message "You can only put a student into a lock-step class" mean?
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  • On the New Demographics form is the highest grade the grade a person has completed or the grade a high school student is currently in?
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  • We have not been getting the year a student has gotten their high school diploma or GED is this important?
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  • If a student is taking classes at more then one sight, which site do I put in as the tuition site?
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  • On the Sensitive Info screen, do I need to check Ability to Benefit on all students?
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  • What does Ability to Benefit mean?
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  • On the Sensitive Info screen when do I need to check the Adult High School box?
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  • Can a student be enrolled in more than one training plan at a time?
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  • Where do I input how a student has heard about the campus or a class?
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  • Is there a way to delete Student Demographics?
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  • How do I enter a schedule for a high school student who comes on "A" day?
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  • Can you use the batch admissions form to enter lock-step classes with past session dates?
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  • How do I change a student's residency?
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  • On the schedule detail form what does "BackStopDate" mean and what date should be there?

    • Instructional Management
        
  • How do I sign off my roll?
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  • How do I submit the roll for an instructor who has not done so and their alloted time as expired?
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  • How do I manually input hours into the lab time card?
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  • What is the message the appears at the bottom of my screen when I bring up my class roll?

    • Customer Transactions
        
  • How do I add a fee to a student's account?
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  • Why can't I see a student's sponsor information?

    • Fiscal Management
        
  • How can I add the custom fit check to my deposit?
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  • What are the numbers in account?
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  • Do the fees get added to the View Account Form or just the View Fee form?
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  • What are the different account types?
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  • Will Northstar know not to charge tuition to a high school student automatically but still charge tuition on a student attending from a private high school?

    • Campus Management
        
  • What are the Clock-in station rules?

    • Calendar Management
        
  • Do summer days or weekends need to be entered into the high school calendar?
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  • What is the Variable Calendar used for?
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  • What dates are entered on the high school calendar?
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  • Do we have to put weekend days into the site calendar if we are closed on the weekends?
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  • On the A/B Calendar which letter goes onto which date?

    • Curriculum Management
        
  • If there is a stand alone course being taught at my campus how do I schedule my students?
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  • How does the courses numbering system work?
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  • Can more than one instructor be assigned to a course to sign them off?
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  • Once a course has been removed from the list can it be reactivated and how?
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  • Is there any way to remove a module once it has been added?

    • Class Management
        
  • How are externships charged tuition?
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  • How do I add more sessions to a class I have already created?
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  • When I go into the Assign Class Fee form not all the fees are showing up what's wrong?
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  • How do I build a Lock-step class?
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  • What are the different session types?

    • Data Dictionary Management
        
  • Where do CIP codes get added?